Privacy Policy

Information We Collect

• Account information (name, email, organization)
• Learning progress and assessment data
• Usage analytics and interaction patterns
• Payment and billing information
• Communication preferences and support tickets

How We Use Your Information

• Deliver personalized learning experiences
• Track progress and provide certifications
• Send important updates and notifications
• Improve our platform and services
• Ensure security and prevent fraud

Data Protection

• End-to-end encryption for sensitive data
• Regular security audits and penetration testing
• GDPR and CCPA compliant practices
• Limited data access on need-to-know basis
• Secure data centers with redundancy

Your Rights

• Access and download your personal data
• Request data correction or deletion
• Opt-out of marketing communications
• Data portability to other services
• Lodge complaints with supervisory authorities

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Learning progress data is kept for the duration of your subscription plus 3 years for certification verification purposes.

You may request deletion of your account and associated data at any time, subject to legal retention requirements.

Third-Party Services

We use carefully selected third-party services to enhance your experience:

• Payment processors (Stripe, PayPal) for secure transactions
• Analytics tools (privacy-focused) to improve our platform
• Content delivery networks for fast, reliable access
• Email service providers for communications

Cookies and Tracking

We use essential cookies to maintain your session and preferences. Analytics cookies are used only with your consent. You can manage cookie preferences through your browser settings or our cookie consent tool.

International Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses and adequacy decisions, to protect your information.

Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or prominent notice on our platform. Your continued use constitutes acceptance of the updated policy.